The WORST!! Constantly trying to charge ridiculous prices for routine repairs. They wanted to charge me $800 to change an oil gasket!!! Every time I went to this place, they would try to find ways to rip me off. They also (1) ruined my dashboard on one occasion, while making a repair (2) stripped the threads on my oil pan plug while changing my oil, and (3) overfilled my oil during an oil change, despite my having told them specifically how much oil my engine required. Every time you go in there, it's just a constant process of them trying to find ways to get you to do services that you don't really need, so they can rip you off. They will be very nice and courteous at your first visit, but they will soon follow that up with pressure to bring your car in for service via mailings, etc. Plus one of the service personnel was EXTREMELY rude to me on one occasion. I live only a few blocks away from these creeps, but I will drive all the way across town to another service center to avoid their rip off prices. I can't ever remember a worse experience when having my vehicle repaired.
Overcharging for car repairs is the last thing we ever want to do. It wouldn't make any sense when there are other car repair shops around town. We focus on creating the best customer experience for every customer, and it sounds like we weren't able to provide that for you. I take all reviews to heart and want to learn from them. You can be sure I'll speak with all our mechanics to make sure we're still providing the exceptional level of service we're used to. I hope you give us another chance before you drive all the way across town. -Dan W, Founder
- Superior Auto Service